Refund policy


RETURN POLICY – 14 DAYS FROM DELIVERY

At Krush Kandy Boutique, we offer returns for store credit only.
You have 14 days from the date your order is marked “delivered” to initiate a return request.

Because we are a credit-only boutique, refunds to the original payment method are not offered. Approved returns receive store credit or a digital gift card that never expires. 

🔹 ELIGIBILITY FOR RETURNS

To qualify for a return, items must be:

  • Unworn, unused, unwashed

  • Free of makeup, deodorant, perfume, pet hair, smoke, or signs of wear

  • In original packaging with all tags attached

  • Accompanied by a receipt or order number

Items that show any wear, odors, damage, or missing packaging will not be accepted and will be returned to the customer at their expense.

🔹 HOW TO START A RETURN

 To start a return, please email us at hello@krushkandy.com for return instructions.
 Customers are responsible for all return shipping costs. We do not offer exchanges returns are issued as store credit, and you're welcome to repurchase the item you want.
 Damaged or incorrect item? Please email hello@krushkandy.com and we'll help.

Original shipping charges are non-refundable.

Items sent back without submitting a request through email will be refused.

🔹 DAMAGED OR INCORRECT ITEMS

Please inspect your order upon delivery.
Contact us within 7 days if:

  • An item arrives damaged

  • You received the wrong item

  • A product is defective

We will correct the issue immediately and provide a prepaid return label when applicable.

🔹 NON-RETURNABLE ITEMS

For hygienic, safety, custom, or final-sale reasons, the following items cannot be returned:

  • Jewelry

  • Custom items, including preorders, personalized products, or made-to-order items

  • Beauty, skincare, or personal care products

  • Seasonal items (holiday, themed drops, limited releases)

  • Sale/clearance items

  • Gift cards

  • Perishable items

If you're unsure whether your item qualifies, please email us before submitting a return.

🔹 EXCHANGES

 We do not offer exchanges. All approved returns are issued as store credit, which you  can use to repurchase the item you'd like.
If you received a damaged, defective, or incorrect item, please email us at hello@krushkandy.com and we'll be happy to help.

This ensures faster processing and product availability.

🔹 STORE CREDIT DETAILS

Once your return is received and inspected:

  • Store credit will be applied to your customer account, OR

  • A digital gift card will be emailed to you

Store credit never expires.

Please allow 5–7 business days for return processing once the item reaches our facility.

🔹 ORDER ARRIVED DAMAGED OR INCORRECT?

If you received the wrong product or a damaged item, please email us at hello@krushkandy.com and we'll be happy to help.

We always stand behind the quality of our products.

🔸 IMPORTANT NOTES 

  • Krush Kandy is not responsible for returns lost in transit.

  • Unauthorized returns or returns sent to the wrong address may be denied.

  • Worn items, used items, items with odors, or items without tags cannot be accepted under any circumstances.

  • By purchasing from our website, you agree to all terms stated in this policy.