Frequently Asked Questions
Everything you need to know about shopping with us, organized by topic so you can find your answer fast.
Orders
How do I place an order?
Browse the site, select your size and color, and add items to your cart. Head to checkout, complete the steps, and you'll get a confirmation email once your order is received.
Can I change or cancel my order?
Reach out as soon as you can. If the order hasn't been picked in the warehouse yet, we can usually update or cancel it for you.
I didn't receive a confirmation email.
Check your spam folder first. If it isn't there, email us with the name and address on the order and we'll resend it.
Shipping & delivery
How long does delivery take?
Orders are packed within 1-2 business days. Standard delivery then takes 3-5 business days, and express takes 1-2.
Do you offer free shipping?
Yes — standard shipping is free on orders over the threshold shown at checkout.
Do you ship internationally?
We do. Duties and taxes are calculated at checkout so there's nothing to pay on delivery.
Returns & exchanges
What is your return policy?
Unworn items with tags attached can be returned within 30 days of delivery for a refund or exchange.
How do I start a return?
Open the returns portal, enter your order number and email, and follow the steps to print a label.
No questions match your search. Try a different word, or get in touch and we'll help.
Still need help?
If something isn't covered here, send us a message and our team will take care of it.
