Customer care

Help Center

Find quick answers about ordering, shipping, returns, rewards, sizing, and more.

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Ordering

2 answers

How can I cancel my order?

Orders can be cancelled within one hour of being placed. Contact us with your order number and we'll take care of it.

What payment options are offered at checkout?

We accept all major cards, PayPal, Shop Pay and Apple Pay. Instalment options appear at checkout when your order qualifies.

2 answers

How fast is your shipping?

Orders leave our warehouse in 1-2 business days. Standard delivery then takes 3-5 business days, express 1-2.

Where is my tracking number?

Tracking is emailed as soon as your parcel is scanned by the carrier. Check your spam folder if it hasn't arrived within two days.

2 answers

How do I return or exchange my order?

Open the returns portal, enter your order number and email, then print the label we send you.

What is your return policy?

Unworn items with tags attached can be returned within 30 days of delivery for a refund or exchange.

1 answer

How do I pick the right size?

Every product page has a size guide with garment measurements. If you're between sizes we recommend sizing up.

If your question isn't covered here, send us a message and our team will get back to you.